How to use the Cancer Image Europe helpdesk

The Cancer Image Europe Helpdesk is a single point of contact to collect and reply to questions, incidents, requests, etc. The software responsible for the Cancer Image Europe Helpdesk is Zammad and an independent instance has been provided for the project. Currently, only authenticated/authorised users can access the helpdesk system. Therefore, it is necessary to authenticate yourself at the system so you can be authorised to use the helpdesk. This is done through LS AAI (Authentication and Authorization system). The helpdesk is available at: https://help.cancerimage.eu/#login

Cancer Image Europe Helpdesk

At the Cancer Image Europe Helpdesk landing page choose “Connect to LS AAI” in order to authenticate yourself. On the next page choose the company/institute/account you are linked to. This is a “new” Authentication/Authorization technology where it is not necessary anymore to have your personal/individual certificate. Instead, the institute you work with or your account in several providers, will identify yourself into the system with an individual token. The process of logging in is quite similar to the rest of the Cancer Image Europe core services.

You have to choose the institute you are related with or an account at several service providers, as shown in this page. There is also an option for “LifeScienceHostel”. After choosing the institute or account you will be taken to the proper authentication place where you can provide your username and password. Of course, only valid credentials at institutes and accounts will be accepted. Once you are authenticated, the next times you access the system, you will have your institute shown at the page shown above. You still can use another institute/account if you want. When entering your institute name you can search for it using a partial entry for its name. Before going ahead, you should read the AUP (Acceptable Policy Usage).

You will be prompted to see and confirm your information, sent from your institute to the Cancer Image Europe Helpdesk. If the data displayed is your data and is correct, you can click at the end of the page “YES, Continue”, which will lead you to the Cancer Image Europe Helpdesk system. You can also “cancel” this access operation. After confirming, you will be at the Cancer Image Europe Helpdesk instance provided by zammad. You can create/add a new ticket to the system by clicking at the green “plus” button, at the left bottom of the page, where you will be prompted to fill in the content for each corresponding field. Ticket fields with an asterisk (“*”) are mandatory. To conclude the creation of a new ticket you should click at the create button.